How to Withdraw Project Funds via MonCash on goKolektif

To streamline withdrawals for supported projects on goKolektif, MonCash will serve as the primary withdrawal method. Below is a step-by-step guide for project fund withdrawal:

Step 1: Verify Your MonCash Account

Before initiating a withdrawal, ensure your MonCash account is:

Active and linked to your phone number.

Registered in the same name as the project creator.

If you don’t have a MonCash account, register by dialing *202# on your mobile phone and following the instructions.

Step 2: Submit Required Documents

Upon project approval and fundraising completion, prepare the following for withdrawal verification:

1. A valid government-issued ID (passport, national ID, or driver’s license).

3. Proof of project ownership (submitted proposal or approval letter from goKolektif).
4. MonCash account details (name and phone number associated with the account).

Upload these documents directly to the withdrawal portal on the goKolektif platform.

Step 3: Request Withdrawal

1. Log in to your goKolektif account.

2. Navigate to the My Funds or Withdrawals section.

3. Select MonCash as your withdrawal method.

4. Enter the exact phone number linked to your MonCash account and the amount to withdraw.

5. Review and confirm your withdrawal request.

Step 4: Processing Time

Withdrawal requests are typically processed within 48-72 hours. You will receive a confirmation SMS once the funds have been successfully transferred to your MonCash account.

Step 5: Access Funds

To access the funds from your MonCash account:

1. Visit any MonCash agent or authorized partner location.

2. Provide the SMS confirmation of your transfer and your ID.

3. Collect your funds.

Important Notes

Ensure all submitted details match your MonCash registration to avoid delays.

Any discrepancies or errors may result in processing delays or cancellation of the withdrawal request.

For support, contact goKolektif’s customer service through the Help section on the platform.

This method ensures a secure and efficient process for all users while maintaining transparency in fund distribution.